Category Emergency

Patient safety

Essentials 1 Approximately 1 in 10 hospital patients experiences an adverse event, of which half may be attributed to clinical error and one-third results in significant harm or death. 2 Emergency medicine faces particular challenges to safe patient care due…

Complaints

Essentials 1 Complaints occur in every emergency department. They can be considered useful feedback. 2 Good complaints management involves being open to complaints and seeing them as an opportunity for improvement. 3 The majority of complaints are at least partly…