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Echocardiography has evolved dramatically, starting with initial M-mode and two-dimensional (2D) imaging in the 1970s and growing with the addition of spectral and color Doppler in the 1980s. Since then, the breadth and sophistication of echocardiography’s clinical applications, as detailed elsewhere in this textbook, have exploded and continue to evolve.
To manage this growth, echocardiography laboratories must establish and maintain an appropriate environment of care encompassing the physical, technical, and human resources necessary for supporting the services their institution aspires to provide. Beyond traditional routine workloads, examples of evolving subspecialized multidisciplinary programs requiring readily available and often sophisticated levels of echocardiography services include heart valve teams, adult congenital heart disease programs, hypertrophic cardiomyopathy centers, heart failure programs, advanced heart failure and mechanical circulatory support teams, , and cardio-oncology services. Do the patients being served by these subspecialty teams have access to an appropriately calibrated echocardiography laboratory such that proper protocols for diagnosis, procedural guidance, and follow-up surveillance can be performed routinely at a high level? Are specialized services well incorporated into the laboratory’s routine work, or do they hamper its efficiency? Updated clinical practice guidelines and improved methods of data handling for imaging, transmission, analysis, archiving, and reporting, along with the availability of online continuing education, make it possible to achieve exceptional quality in both complex and basic laboratory structures. For even moderately complex laboratories, a formal analysis of structure may be needed to avoid the potential quality-undermining effects of unbalanced physical plant, technologic assets, and human resources.
Although the terms continuous quality improvement (QI) and quality assurance (QA) are sometimes used interchangeably, QI is preferred herein to avoid implying that quality can at some point be truly assured. This chapter preserves a notable historical “quality in context” discussion from this text’s previous (5th) edition. Most of the updated echocardiography-related quality documents cited herein include a stated assumption of laboratory accreditation. Therefore, selected accreditation topics are highlighted, but the coverage of that subject here is not comprehensive, and readers should consult the standards published by the Intersocietal Accreditation Commission (IAC) Echocardiography division for detailed information.
Echocardiographers are on the front line of patient care, and they must be prepared to adequately protect themselves and their patients from infectious disease transmission. Late in the preparation of this chapter, the novel coronavirus (COVID-19) pandemic emerged, precipitating a need to rethink the meaning of appropriate use criteria (AUC) under the conditions of a widespread respiratory pathogen and the need for additional safety measures beyond what laboratories should typically deploy to contain contagion.
Whereas the focus of this chapter is adult echocardiography, laboratory accreditation standards are also available for pediatric and fetal echocardiography, and perioperative transesophageal echocardiography (TEE) standards are under development.Suggestions and tools for real-world laboratory management are provided here (e.g., staff turnover, physical plant layout, machine and staff rosters and competencies, analysis of obstacles to productivity). Every laboratory represents a unique environment serving a select patient population, so a “one size fits all” approach is not valid.
Defining interactions between clinical echocardiography laboratories and echocardiography core laboratories (ECLs) has not been addressed in the context of laboratory accreditation. However, continuous QI interactions between these two types of laboratories can be synergistic, improving both the rigor of clinical cardiovascular research and the day-to-day diagnostic accuracy of clinical site laboratories. As a local cornerstone of the diagnosis and management of cardiovascular disease, each echocardiography laboratory deserves a well-thought-out (and well-documented) structural analysis and implementation strategy to provide a high-quality work environment and a high-value product, even in the event of leadership or staff turnover.
Quality of care has been defined by the Institute of Medicine as “the degree to which health care systems, services, and supplies for individuals and populations increase the likelihood for desired health outcomes in a manner consistent with current professional knowledge.” Furthermore, health care should be safe, effective, patient-centered, timely, efficient, and equitable. Similarly, in this “volume-to-value” transition period in medicine, there is an increasing focus on value in health care, defined as health outcomes achieved per dollar spent. Specific to echocardiography, several professional societies have taken the lead in setting minimum standards and also in defining QA practices that diagnostic echocardiography laboratories should follow.
Continuous QI initiatives provide the framework for a team of physicians, sonographers, administrators, and other health care professionals to deliver high-quality care. Implementation of a Plan-Do-Study-Act (PDSA) cycle, also known as the Deming Cycle, can provide a useful framework for ensuring continuous improvement. The focus of this chapter is the existing and evolving components of echocardiography laboratory quality, structure, and standards. Setting quality goals helps ensure sustainable, high-value, accessible, and cost-effective delivery of echocardiographic services to cardiovascular patients, now and in the future.
An initial step in achieving quality in echocardiography is to define a taxonomy and model of the dimensions of care , which then makes it possible to measure quality and identify areas for improvement. A dimensions of care framework has been developed for echocardiography, , and this model divides the process of clinical echocardiography into two principal components: the laboratory structure and the imaging process ( Fig. 7.1 ).
The laboratory structure can be divided into a minimum of four components: the physical laboratory, equipment, personnel (sonographers and physicians), and the imaging and reporting process ( Table 7.1 ). For each of these components, standards have been defined. For the physical laboratory, accreditation by the IAC is recommended for existing laboratories; new facilities should initiate the process for submitting applications within 2 years after beginning operation.
Component | Requirements |
---|---|
Physical laboratory |
|
Equipment |
|
Sonographer |
|
Physician |
|
The IAC is an independent, not-for-profit organization formed in the 1990s by a consortium of medical subspecialty stakeholder societies that recognized that patient care would benefit from an organization whose sole mission was laboratory accreditation. In 1996, the IAC’s sponsoring organizations commissioned the Intersocietal Commission for the Accreditation of Echocardiography Laboratories (ICAEL). The ICAEL name was retired in 2006 after all the IAC’s divisions merged, and the commission’s echocardiography division was renamed IAC Echocardiography. This division now accredits laboratories performing adult transthoracic, adult transesophageal, adult stress, pediatric transthoracic, pediatric transesophageal, fetal, and (in the near future) perioperative transesophageal echocardiography. The IAC’s accreditation model is centered on laboratory standards that were written by the IAC Echocardiography’s board of directors (content knowledge experts) and accepted after a public comment period. Standards are derived from the appropriate peer-reviewed clinical practice guidelines and consensus documents, including AUC.
IAC Echocardiography’s laboratory standards are publicly available on the organization’s website. The IAC accreditation process includes an objective quality review of a laboratory’s submitted actual work (complete images and reports) and laboratory protocols and verification that the ongoing internal QI practices are such that any deficiencies become self-correcting within a laboratory. The IAC’s minimum-standards format can be used by very small laboratories with limited goals or as an invaluable foundation on which more complex laboratories can build as needed. The standards are updated approximately every 2 years or when dictated by major changes in the field.
The IAC Adult Echocardiography Standards are divided into the following domains:
Personnel and supervision (medical staff, technical staff, support services)
Facility (examination and interpretation areas, storage, instrument maintenance)
Examination reports and records
Facility safety
Quality Improvement program
Experience and dedication at the administrative, medical, and technical staff levels are critical for laboratory quality and productivity (value). Employee turnover in each of these areas has accelerated in recent years, and this alone can challenge laboratory operations for extended periods, particularly if laboratory structure is not clearly and consistently defined and supported. Because of the aging of the population, many seasoned echocardiography doctors, nurses, and sonographers have recently retired or will soon retire from the workforce. In some geographic areas, there are too few adequately trained and experienced replacement workers to succeed them. Simultaneously, laboratories are expected to provide more sophisticated, higher-value services to a patient population with unprecedented longevity and, as a result, an elevated prevalence of accumulated chronic illnesses (e.g., palliated heart failure; coronary artery disease, congenital conditions, valvular heart disease).
Since 2015, millennial-generation workers (born 1981–1996) have come to dominate the workforce, and this shift has been cited, perhaps inappropriately, as a cause of the increased staff turnover observed in recent years. In general, the following positive traits can be applied to younger millennial workforce members and bode well for laboratory operations if fostered: tech savvy; enjoyment of teamwork and being associated with a strong brand; strong loyalty when placed in a positive and supportive learning environment that fosters skill improvement; a desire for work–life balance (i.e., not driven solely by financial concerns); enjoyment of frequent feedback, open communication, and working closely with superiors as opposed to working for them; and social advocacy and diversity acceptance. Laboratories with well-defined but flexible team structures ( Fig. 7.2 ) that also foster a lifelong learning environment, adequate staffing levels, and the rewards of patient service are likely to have low staff turnover and high efficiency.
Physicians who interpret echocardiograms are required to have considerable training and expertise. The Accreditation Council for Graduate Medical Education (ACGME) provides regulatory oversight for internal medicine subspecialty training programs. The American Board of Internal Medicine (ABIM) certifies individual specialists and subspecialists. The American College of Cardiology (ACC) has aligned with the ACGME and ABIM to provide curricular content detailed by the Core Cardiology Training Symposium (COCATS) documents for proficiency and competency (levels I, II, and III) in the various cardiovascular disciplines, including adult echocardiography.
Unlike prior COCATS documents, the 2015 COCATS 4 training statement focuses on level I and level II echocardiography training and addresses competency and outcomes-based training, as opposed to focusing solely on time spent in a laboratory and on procedural volumes. Level I training covers transthoracic echocardiography (TTE) only; it is required for all cardiology fellows and is a prerequisite for level II training. Level II includes TTE, contrast, TEE, and stress echocardiography; it is the minimal requirement for independently performing and interpreting echocardiograms. This level of competency can be achieved in many standard 3-year cardiology fellowship programs, depending on the trainee’s career interests and the use of available elective time.
Level III echocardiography training was the focus of the 2019 Advanced Training Statement on Echocardiography published by the ACC, the American Heart Association (ASA), and the American Society of Echocardiographers (ASE). It consists of training beyond level II that includes
acquiring additional expertise in advanced imaging techniques (3D, strain, contrast, stress echocardiography for structural heart disease);
treating specialized populations (adult patients with congenital conditions, advanced heart failure, or complex valve disease), mechanical circulatory support device evaluation, and cardio-oncology;
performing TTE and TEE during cardiovascular interventions (pericardiocentesis, endomyocardial biopsy, structural heart interventions);
adequate exposure to emergency echocardiography; and
data analysis and reporting.
Level III training should occur in an accredited laboratory so that trainees can understand the importance of laboratory structure, including the implementation and maintenance of QI processes.
Whether a laboratory intends to operate as an ACGME-accredited training facility has implications with regard to laboratory structure as defined by the COCATS 4, Task Force 5 statement. The IAC does not provide a separate, more advanced accreditation standard for teaching laboratories aspiring to provide advanced (level III) ACGME-approved physician training or for laboratories that could be described as providing comprehensive echocardiography services, although training laboratories should be IAC-accredited. Advanced and teaching laboratory leaders should review the facility and staff training recommendations provided in the recent COCATS 4, Task Force 5 statement and the ACC/AHA/ASE Advanced Training Statement on Echocardiography because a variety of additional resources (beyond minimal laboratory accreditation standards) must be available, including level III-trained mentors, an environment of scholarship and learning, and teaching sonographers with both the time and the ability to provide hands-on instruction in scanning and image-optimization techniques as specified in Table 7.2 for each physician trainee.
Level | Duration of Training a (mo) | Cumulative Duration of Training a (mo) | Minimum No. of TTE Examinations Performed (Cumulative) | Minimum No. of TTE Examinations Interpreted (Cumulative) | TEE and Special Procedures |
---|---|---|---|---|---|
I | 3 | 3 | 75 | 150 | Yes b |
II | 3 | 6 | 150 | 300 | Yes c |
III | 3 | 9 | 300 | 750 | Yes |
a Typical duration assuming acceptable progress toward milestones and demonstrated competency.
b Exposure to TEE and other special procedures.
c Level II and additional special training must be completed to achieve full competence in TEE and other special procedures.
The medical director of an IAC-accredited laboratory is a licensed physician who ensures that both medical and technical staff members comply with the laboratory’s standards. The medical director must actively participate in interpretation of studies performed in the laboratory. Although the medical director may delegate supervision of specific laboratory operations, he or she is ultimately responsible for all clinical services provided by the laboratory, including determining examination appropriateness and quality. For recent trainees with level II or level III initial training and National Board of Echocardiography (NBE) Testamur status, assuming the medical directorship must be preceded by at least 18 months of qualifying echocardiography practice experience; trainees without NBE Testamur status must have qualifying clinical practice experience over the preceding 24 months, as outlined in the standards. The medical director standards are designed to accommodate physicians who completed their initial training in years past and have no level II or level III training documentation but who have maintained an ongoing robust clinical echocardiography practice experience (≥1800 examinations) and qualifying practice experience over the previous 36 months. Medical directors must have completed a program of at least 30 hours of echocardiography-relevant continuing medical education (CME) activity over the preceding 3 years. This CME requirement is considered fulfilled when a physician obtains the NBE Testamur certificate or when a physician’s initial echocardiography COCATS level II or level III training has been completed within 3 years of joining the laboratory.
Members of the medical staff must also be licensed physicians who meet at least one of three criteria: (1) documented initial level II or III COCATS training, (2) unable to provide evidence of initial level II or III training but with active NBE Testamur status and qualifying clinical practice experience over the preceding 12 months, and (3) cumulative practice experience of at least 600 echocardiography examination interpretations and qualifying practice experience over the preceding 12 months. All medical staff members must perform and/or interpret at least 150 TTE examinations, 25 TEE examinations, and 25 stress echocardiography examinations per year (on average over 3 years), and these need not all be performed in the same IAC-accredited laboratory. All regular medical staff members must participate in the laboratory’s QI program and obtain at least 15 hours of echocardiography-related CME over a 3-year period.
Technical director is a full-time, on-site position, although provisions can be made for supervision of additional sites when a credentialed technical staff member is available to perform the technical director’s duties at each site. Laboratory technical directors must have an active credential issued by one of the organizations listed in Table 7.3 .
Credential | Issuer | Web Address |
---|---|---|
Registered Diagnostic Cardiac Sonographer (RDCS) | ARDMS | https://www.ardms.org/get-certified/rdcs/ |
Adult Echocardiography (AE) | ARDMS | |
Pediatric Echocardiography (PE) | ARDMS | |
Registered Cardiac Sonographer (RCS) | CCI | http://www.cci-online.org/CCI/Certifications/RCS.aspx |
Registered Congenital Cardiac Sonographer (RCCS) | CCI | http://www.cci-online.org/CCI/Certifications/RCCS.aspx |
Advanced Cardiac Sonographer (ACS) | CCI | http://www.cci-online.org/CCI/Certifications/ACS.aspx |
Canadian Registered Cardiac Sonographer (CRCS) | Sonography Canada | https://sonographycanada.ca/certification/credentials |
The technical director is responsible for overseeing day-to-day laboratory operations—including equipment inventory and maintenance and compliance with the standardized scanning protocols—and ensuring the proper function of the laboratory’s ordering, imaging, online and offline analysis, reporting, and data archival infrastructure. The technical director and medical director, as a team, ensure that the medical and technical human resources are appropriate for the laboratory’s intended scope of practice. The technical director works closely with the appropriate facility administrator and ancillary nursing staff to support patients’ experience, safety, and confidentiality and to ensure compliance with local, state, and federal regulations. Other laboratory organizational duties include coordinating information technology (IT) and biomedical support teams and implementing and maintaining the laboratory’s QI program.
A technical director should allocate time for actively participating in the laboratory’s daily clinical work to spot problem areas and to serve as a role model, “second pair of hands,” and an educational resource for junior sonographers and other trainees. The diagrams in Figs. 7.2, 7.3, and 7.4 can be modified as appropriate to illustrate a given technical director’s purview. Dedicated administrative time may vary with the facility’s size, complexity, and supporting resources. The newly available Advanced Cardiac Sonographer (ACS) credential (see Table 7.3 ), although not required, has enabled sonographers to demonstrate their experience and mastery of the exceptional skills needed in an advanced or comprehensive teaching echocardiography laboratory.
All accredited laboratory technical staff members must have one of the credentials listed in Table 7.3 . Prerequisites for taking a credentialing examination typically include graduation from a Council on Accreditation of Allied Health Education Programs (CAAHEP)-accredited ultrasonography training school. When a laboratory employs new ultrasonography program graduates who are not yet credentialed, these employees must be listed in the laboratory’s IAC accreditation application as “provisional” technical staff members with a plan to pass their credentialing examination within 1 year of their graduation date. Individuals employed in an accredited facility who are cross-training to fulfill the clinical experience prerequisites required for eventual adult echocardiography certification (to be obtained within 2 years) are also listed as provisional technical staff members. Provisional technical staff members must operate under the supervision of appropriately credentialed sonographers. All technical staff members, including the technical director, must earn 15 hours of echocardiography-related CME credits over 3 years; this requirement is automatically fulfilled when sonographers remain in good standing with their credentialing organization.
Laboratories require enough clerical and administrative support staff members to ensure efficient operation and record keeping. Nursing and other ancillary clinical support personnel (e.g., medical assistants, exercise physiologists) working under the supervision of medical staff should be formal members of the echocardiography team (see Fig. 7.2 ) with clearly defined roles and availability, particularly if they are working in shared arrangements with other departments and not as full-time laboratory employees. Levels of supportive care vary according to a laboratory’s scope of practice but may include placing and managing peripheral intravenous (IV) access, administering IV saline contrast or ultrasound enhancing agents, managing conscious sedation protocols (for TEE) and pharmacologic and exercise testing protocols (for stress echocardiography), and ensuring the appropriate level of ongoing care (e.g., oxygen delivery, telemetry monitoring, continuous IV drug delivery) for patients transported to the echocardiography laboratory. The laboratory should follow appropriate facility transportation, monitoring, and handoff procedures.
Some laboratories have formal relationships with nurse anesthetists or anesthesiologists for delivering moderate or higher levels of sedation for TEE procedures. Stress echocardiography testing protocols should be managed by appropriately trained individuals (e.g., exercise physiologists, nurses, physicians). If patients with mechanical circulatory support devices are studied, the appropriate care team, a supervising knowledgeable echocardiography medical staff member, or both should be present when device-setting changes are made by the heart failure team or by circulatory support technical staff members under their supervision.
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