Process Mapping

Key Points

  • Process maps provide a useful tool to help understand a system and stimulate improvement ideas.

  • Process maps are a visual representation of a process or pathway broken down into the constituent steps and options along the pathway.

  • Creating a process map should involve key stakeholders across the process.

  • A perioperative process map is most useful if it includes patients to give important insights into how the process works and scrutiny of whether individual steps add “value” to their care.

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